Refund policy

Refund & Return Policy

At Harlow & Core, customer satisfaction is our top priority. We offer a 30-Day Money-Back Guarantee on all eligible items.

30-Day Return Eligibility

You have 30 days after receiving your item to request a return. To be eligible for a return:

The item must be unused, in the same condition that you received it, and in its original packaging.
Proof of purchase or order number must be provided.

How to Initiate a Return

Contact our support team at support@harlowcore.shop with your order number and reason for return.
If your return is accepted, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds Process

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5 to 7 business days.